Client Care Coordinator

Visiting Angels - Plano/Lewisville · Plano, TX Full Time
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Job Description

Visiting Angels is looking for a In-Home Care Client Care Coordinator to join our team in our Plano/Lewisville office. MUST HAVE AT LEAST 2 YEARS OF IN-HOMECARE EXPERIENCE. Applicants may contact Agency Director, Angie Goodwin at 469-668-1350 with all inquires. Job Summary The In-Home Client Care Coordinator oversees individualized care plans for clients receiving services in their homes. This role ensures clients receive high-quality, person-centered care while supporting caregivers, collaborating with healthcare providers, and maintaining compliance with agency, state, and federal guidelines. Key Responsibilities Conduct initial and ongoing client assessments in the home Develop, implement, and update individualized care plans Coordinate services with caregivers, families, healthcare providers, and community resources Monitor client progress, safety, and satisfaction through regular home visits and check-ins Provide client and family education related to care needs and available services Advocate for clients to ensure appropriate care, resources, and support Maintain accurate, timely documentation in accordance with regulatory requirements Ensure compliance with care plans, agency policies, and applicable regulations Identify changes in client condition and adjust services accordingly Participate in care team meetings and case conferences Respond to client concerns, incidents, or emergencies as needed Qualifications Minimum 2 years of case management, home care, or healthcare experience Valid professional license or certification if applicable (e.g., CNA) Strong assessment, organizational, and problem-solving skills Excellent communication and interpersonal abilities Ability to work independently and manage a caseload effectively Proficiency with electronic health records and documentation systems Valid driver’s license, reliable transportation, and ability to travel to client homes Preferred Skills Experience in home health, hospice, or long-term care Bilingual or multicultural experience Crisis intervention or care coordination experience Work Environment Primarily field-based with in-home client visits Some office or remote administrative work Flexible schedule may include evenings or weekends based on client needs Physical Requirements Ability to travel frequently and enter client homes Ability to sit, stand, walk, and occasionally lift up to agency-defined limits Compensation & Benefits Competitive salary, starting at $20-$30 hour depending on level of experience Health, dental, and vision insurance Paid time off and holidays Mileage reimbursement Professional development opportunities Powered by JazzHR

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Management roles in senior living carry a unique blend of healthcare oversight and business operations that most job listings barely touch on. Executive Directors and Administrators are typically responsible for state regulatory compliance, staff retention, census management, and family satisfaction — all at the same time. In Texas, Assisted Living Facility administrators must meet HHSC licensing requirements, which often include specific training hours and ongoing continuing education.

What surprises many new administrators is the direct involvement with families during crises — end-of-life transitions, care disputes, and emergency situations all land on your desk. Staff turnover in senior living runs high nationally, so a significant part of the role is recruiting, training, and retaining quality caregivers. Facilities in the DFW market compete heavily for qualified staff, making retention strategy a critical skill for anyone in these positions.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the DFW area.

A typical day starts with a census and staffing review — confirming occupancy, checking for any overnight incidents, and ensuring the day's shifts are fully covered. Morning stand-ups with department heads (nursing, dietary, activities, maintenance) set priorities for the day. You will spend time on the floor interacting with residents and families, which doubles as quality checks and relationship building.

Afternoons often shift to administrative work — reviewing financial reports, handling vendor relationships, preparing for state surveys, and managing marketing efforts to maintain occupancy. Community outreach, hospital discharge planner relationships, and local referral networks are ongoing responsibilities. Most directors describe the role as never having two identical days — the blend of clinical, operational, and interpersonal challenges keeps the work unpredictable but engaging.

DFW Area Salary Data

According to the Bureau of Labor Statistics, Medical/Health Services Manager positions in the DFW metroplex area earn a median wage of $58.48/hr ($121,638/yr). The typical range is $44.34 – $75.25/hr (25th–75th percentile).

Entry Level (10th) $65,520/yr
DFW Median $121,638/yr
Experienced (90th) $204,838/yr
vs. National Median -1.8%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Dallas-Fort Worth-Arlington, TX Metro Area). Salary data provided by DFW Senior Living Guide.

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