Clinical Liaison

On Call Hospice, LLC · Mckinney, TX Full Time

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Job Description

Clinical Liaison Home Health & Hospice Provider Relations & Community Partnerships Are you a clinically trained professional who thrives on building relationships and driving meaningful impact? Were seeking a Clinical Liaison Home Health & Hospice to serve as a trusted resource to hospitals, physicians, and care teams while helping patients transition smoothly into home health or hospice services. In this role, youll combine clinical expertise with relationship-based outreach to grow referrals, support compliance, and strengthen partnerships across the healthcare continuum. What Youll Do Build and maintain strong referral relationships with hospitals, SNFs, physicians, and healthcare partnersAssess patient eligibility for home health and hospice services in accordance with clinical and regulatory guidelinesCollaborate closely with discharge planners, case managers, and physicians to ensure seamless transitions of careEducate patients and families on services, care plans, and expectationsDrive referral growth by consistently achieving established goalsIdentify and develop new growth opportunities with hospitals and health systemsCoordinate and support C-suite and leadership-level meetings to strengthen hospital partnershipsPartner with leadership to establish preferred partnerships, ACO relationships, narrow networks, and electronic referral integrationsEnsure referrals meet all regulatory, payer, and compliance requirementsWork with clinical teams to support timely start of careProvide education and in-services to referral sources on eligibility, regulations, and best practicesRepresent the organization at community events, professional meetings, and networking opportunities What Were Looking For RN, LPN, PT, OT, or other qualified clinical background preferredMinimum of 2 years of experience in healthcare (home health, hospice, or discharge planning preferred)Strong understanding of home health and hospice regulations, Medicare/Medicaid guidelines, and reimbursementProven ability to build trust-based relationships with providers and healthcare partnersComfortable working independently while collaborating with interdisciplinary teamsStrong communication, presentation, and organizational skillsProficiency with EHR systems and Microsoft OfficeAbility to travel routinely within assigned territoryValid drivers license with reliable, insured transportation Why Join Us? Make a meaningful difference by helping patients receive the right care at the right timeRelationship-focused role with autonomy and visibilityCollaborative, mission-driven healthcare organizationCompetitive compensation with performance incentivesComprehensive benefits and professional development support

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Support roles in senior living — housekeeping, maintenance, activities, and social work — are far more resident-facing than similar positions in other industries. Housekeepers and maintenance staff interact with residents in their personal living spaces daily, which requires discretion, patience, and genuine respect for the people who live there. In Texas, even non-clinical staff must complete facility-specific training on topics like abuse prevention, infection control, and emergency procedures.

Activities coordinators and social workers play a direct role in resident well-being — isolation and depression are significant concerns in senior living, and programming that keeps residents socially engaged has measurable health outcomes. Maintenance staff in senior care need to understand life-safety systems (fire alarms, emergency generators, call systems) and are often the first responders for building emergencies. Background checks are required for all positions, and many facilities prefer candidates who have previous experience working with older adults.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the DFW area.

For housekeeping roles, the day follows a room-by-room schedule — cleaning resident rooms, sanitizing common areas, managing laundry, and responding to spill or accident cleanups as they happen. Infection control protocols are more rigorous than in hotels or commercial cleaning, especially during flu season or respiratory illness outbreaks.

Maintenance staff handle a daily work order queue — everything from changing light bulbs and fixing call buttons to HVAC maintenance and plumbing repairs. Life-safety equipment checks (fire extinguishers, exit lighting, generator testing) happen on set schedules. Activities professionals plan and lead group programming — exercise classes, crafts, music sessions, outings — and also provide one-on-one engagement for residents who cannot participate in group settings. Social workers manage care conferences, discharge planning, family mediation, and community resource referrals. Across all these roles, the common thread is that you become a familiar, trusted presence in residents' daily lives.

DFW Area Salary Data

According to the Bureau of Labor Statistics, Home Health and Personal Care Aide positions in the DFW metroplex area earn a median wage of $12.93/hr ($26,894/yr). The typical range is $11.12 – $14.51/hr (25th–75th percentile).

Entry Level (10th) $22,381/yr

DFW Median $26,894/yr

Experienced (90th) $36,005/yr

vs. National Median -24.9%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Dallas-Fort Worth-Arlington, TX Metro Area). Salary data provided by DFW Senior Living Guide.