Director of Clinical Services (RN) Home Health

We are fixing US healthcare by building an AI-native physical care platform, starting with home health. Home health is a $140B industry with less than $10B in EBITDA — 40% of revenue is spent on pure administrative waste. We automate this work with AI, creating a fundamentally different cost structure compared to incumbents. This lets us rapidly take market share by serving the 30% of patients who go untreated today. Compensation: $ 90K-$125K/Salary The Opportunity We are looking for a Director of Clinical Services who can lead clinical execution with high standards and high intensity. This is not a passive “clinical support” role. You will own day-to-day clinical coordination and quality , ensuring that: Patients receive the right care at the right time Clinicians are supported, coached, and held to clear expectations Changes in condition are identified early, escalated appropriately, and documented thoroughly Care plans, orders, and clinical documentation are accurate, timely, and compliant You will partner closely with operations and scheduling to keep care delivery on track, and you will be a key leader in how we scale safely. What You’ll Do 1. Own clinical execution for your branch Monitor clinical status across active patients and ensure timely follow-up when a patient’s condition changes Coordinate next steps after clinical events (new symptoms, missed visits, safety concerns, hospitalizations, discharges) Ensure care plans are clear and actionable for field clinicians, with appropriate coordination of orders and plan updates Maintain high standards for clinical documentation quality and timeliness 2. Lead and develop field clinicians Coach clinicians on clinical reasoning, visit planning, patient education, and documentation quality Set and reinforce expectations for reliability, professionalism, and patient experience Address performance issues quickly and fairly, including structured improvement plans when needed Support onboarding and skill development to raise clinical consistency across the team 3. Drive quality, safety, and compliance through systems Identify recurring clinical and documentation issues and implement process improvements Support quality assurance activities by ensuring clinical work meets standards before downstream review 4. Be an escalation leader Serve as a calm, decisive escalation point for clinical questions and patient risk Know when to intervene directly and when to empower field staff with guidance Coordinate with leadership on high-risk cases, incidents, and sensitive patient situations Who You Are A high-accountability clinical leader who loves building systems and developing people. You bring urgency, clarity, and standards to complex clinical operations. Must-haves Ability to coach, mentor, and train clinical staff Strong clinical judgment and a structured approach to prioritization and escalation A strong sense of personal accountability. You must take ownership of clinical outcomes through your clinical staff. Ability to communicate clearly across clinical and operational teams How you work Owner mindset: You prefer accountability over recommendatio