Patient Account Manager

Description JOB SUMMARY Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensures compliance with state and federal laws and regulations. Maintains a thorough understanding of health insurance and government programs, where necessary. Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution. Monitors collection processes to determine cash flow improvement opportunities. Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors. Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols. Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards. Manages desk assignments to meet employee productivity and collection efforts across all client facilities. SUPERVISORY RESPONSIBILITIES If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. No. Direct Reports (incl, titles) - Patient Acct Reps, Sr Patient Acct Reps, Lead Patient Acct Reps, and Patient Acct Supervisors, Plan Specialists KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Advanced knowledge of healthcare A/R Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA) Proficient in Microsoft Office (Word and Excel) Advanced writing skills Ability to provide advanced customer service Ability to plan and implement process improvements Ability to train and coach staff Ability to multi-task Strong leadership and organizational skills Proficient in building a strong team to meet performance goals Very good written and verbal communication skills Strong interpersonal skills Strong technical skills, including PC and MS Office Suite knowledge Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or exp