Phlebotomy Operations Manager

Phlebotomy Operations Manager The Phlebotomy Operations Manager role is responsible for ensuring efficient and high-quality phlebotomy operations across the assigned territory. The ideal candidate has a passion for building teams that proactively solve challenges in the field to both support patient care and deliver strong performance for the business. Full-time, permanent role Schedule flexibility to cover all shifts (day, afternoon, night, overnight, early morning), weekends, weekdays, and holidays as needed. We are a 24/7 365 mobile phlebotomy service Yearly base salary $600/yr cell phone allowance quarterly performance bonus mileage reimbursement RESPONSIBILITIES Consistent focus on ensuring quality service is provided to all customers. Expected to take lead on customer concerns as needed and urgently develop solutions. Closely monitor KPI metrics and implement operational changes to meet metric goals. Develop, motivate and mentor phlebotomy team leadership. Continually assess team performance and set plans for improvements in identified areas of focus. Act as a PHS ambassador, welcoming both new team members and new customers to service level expectations and setting foundations for team members on what it means to be a PHS Phlebotomist (URPHS). Ongoing focus on training and development of new team members to ensure team is adequately prepared to deliver exceptional service. Regular communication and collaboration with cross-departmental teams to achieve business goals. Regularly analyze territory schedule requirements, including the need to open new or replacement positions. Maintain focus on routing efficiency for all teams in territory. Other job-related duties as assigned by manager. Develop a culture of accountability, initiating discipline as needed. REQUIREMENTS 3 years of leadership experience, preferably in a lab or healthcare setting, with demonstrated success managing teams of 30 or more. Next-level time management skills, with superior ability to prioritize projects and delegate tasks. Excellent written and verbal interpersonal communication skills. Strong acumen in analyzing operations to solve complex challenges. Proficiency with AI and Microsoft products, especially XLS (pivot tables, formulas, etc). Must be passionate about patient care, customer service and developing teams that support the PHS mission. Experience with Nursing Home, Assisted Living and Home Care operations a plus. WHY YOU'LL LOVE WORKING HERE We believe in supporting our team—both on the job and in life. Full-time employees enjoy a well-rounded benefits package designed to support your health, financial security, and overall well-being. Principle Health Systems has earned multiple Top Workplaces honors, including national recognition as a Top Workplace in the USA and being named a Top Workplace in the Healthcare Industry for three years in a row—a reflection of our commitment to a positive and rewarding work environment. OUR BENEFITS INCLUDE: Comprehensive medical, dental, and vision insurance Company-paid basic life and long-term disability coverage Voluntary benefits, including short-term disability, ac