Program Manager - Ellis Living Room

Description A complete application is required for consideration. Incomplete applications may not be considered. Each position requires a separate completed application. Do you have a passion for helping others and want a career where you can make a difference? Then join our NTBHA team. We have proved to be a strong, self-sufficient and enduring foundation within our community. We are committed to connecting and serving our clients where they live. Job Title: Program Manager - Ellis Living Room Position's Role Summary: North Texas Behavioral Health Authority (NTBHA), based in Dallas, is responsible for developing a collaborative system of care for children, adolescents, and adults with severe mental illness, serious emotional disturbances, and substance use disorders. This position's responsibilities must align with NTBHA values, goals, regulations, policies, procedures, and all applicable documentation standards and regulatory requirements. The Living Room Program Manager position oversees Care Coordinators and Drop Off Coordinators timely intervention in the least restrictive level of care; that is comprehensive, trauma-informed, person-centered, recovery and resilience-oriented efforts, to help people in crisis gain recovery and stability in the community. Their role will primarily serve their assigned county and requires excellent organizational and clinical skills to provide continuity of care and crisis response solutions through intersystem and interdepartmental functions, and processes through the NTBHA Utilization Management Department and community stakeholders. The Program Manager will also be trained as a Care Coordinator and Drop Off Coordinator, and provide complex services that includes screenings and assessments, crisis follow up and transitional services that effectively connect individuals with mental illness and/or a co-occurring disorder to other services preventing re-emerging crisis, while eliminating barriers to treatment. The Living Room Program Manager actively facilitates staffing's to determine best treatment options, collaborate and work effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations. This position will provide skills training and case management to Care Coordinators, Drop Off Coordinators and individuals at risk for recidivism, hospitalization and/or homelessness. The Living Room Drop Off Coordinator actively participates in staffing's to determine best treatment options, collaborate, and work effectively with internal departments, law enforcement, state, and local hospitals, and community agencies and organizations. This position will provide skills training and case management targeting identified individual risks and needs related to reducing recidivism, hospitalization and/or homelessness. This position specifically requires availability on non-traditional days and hours. The role may also require after-hours cellular availability and flexibility to work at other times and some weekends. This position requires minimal travel with an expectation of reliable transportation, plus a valid