Resident Assistant - Arbor Hills

Arbor Hills · Plano, TX Full Time
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Job Description

Who You Are: You pride yourself in providing exceptional hospitality and personal aide. This role delivers in a safe and efficient manner the highest quality individualized assistance program to all residents. Essential Duties and Responsibilities: Assisting residents with Activities of Daily Living (ADL) tasks including but not limited to: bathing, grooming, toileting, dressing, oral care, ambulation, transfers, serving and assisting with meals, feeding, housekeeping, bed making, and laundry. Observe and uphold resident rights at all times. Assist residents to and from meals. Relate to residents in a courteous, empathetic, and cooperative manner. Must be willing to work with staff from all departments to ensure quality of care for residents. Keep environment safe and clean for residents. Observe residents for safety and report all changes in resident condition effectively, accurately, and in a timely manner to LN or supervisor on duty. Assist other staff as needed on the floor. Maintains knowledge of resident care plans. Documents, communicates, and reports, in accordance with community policy, any resident or staff incidents. Perform other related duties as assigned by supervisor. Job Requirements: Must possess an upbeat, positive, flexible, and enthusiastic personality and be congenial with fellow employees, residents, and the public at large. Must be an honest and dependable individual. Must maintain proper hygiene. Must be professional in dress and presentation. Must be willing to be active during entire work shift. Must be able to effectively communicate verbally and in writing in Standard English and use own judgment and initiative in daily activities. Must be a mature individual. Must possess the ability to multi-task in a fast-paced environment and perform a variety of tasks, often changing assignments on short notice. Must have strong organizational skills, as well as the ability to prioritize and meet deadlines. Must be detail and team work oriented. Must attend required in-services / workshops to further education of skills and community requirements. Must be drug-free and submit to urinalysis drug screening upon hire and routinely. Must be able to pass a criminal background check upon hire and as required by state regulations. Must have ability to gain CPR/ First-Aid certification as needed in accordance with company policy and applicable state rules and regulations. The employee shall be responsible for maintaining the integrity of Koelsch Communities. Licenses, Certifications, & Education Required: CNA certification (required in WA only) or Certified Caregiver (required in AZ only) in accordance with state regulations including maintaining CEs and licensure requirements – certified within 120 days of Date of Hire if in WA or AZ. Passed an approved food handler’s or ServSafe course as required by County, State and/or Community policy. Supervisory Requirements: This role does not have any supervisory requirements. Uniform and Appearance Requirements: Black scrub pants and any appropriate and properly fit scrub top with closed toed shoes. Must abide by the Community dress code poli

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Support roles in senior living — housekeeping, maintenance, activities, and social work — are far more resident-facing than similar positions in other industries. Housekeepers and maintenance staff interact with residents in their personal living spaces daily, which requires discretion, patience, and genuine respect for the people who live there. In Texas, even non-clinical staff must complete facility-specific training on topics like abuse prevention, infection control, and emergency procedures.

Activities coordinators and social workers play a direct role in resident well-being — isolation and depression are significant concerns in senior living, and programming that keeps residents socially engaged has measurable health outcomes. Maintenance staff in senior care need to understand life-safety systems (fire alarms, emergency generators, call systems) and are often the first responders for building emergencies. Background checks are required for all positions, and many facilities prefer candidates who have previous experience working with older adults.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the DFW area.

For housekeeping roles, the day follows a room-by-room schedule — cleaning resident rooms, sanitizing common areas, managing laundry, and responding to spill or accident cleanups as they happen. Infection control protocols are more rigorous than in hotels or commercial cleaning, especially during flu season or respiratory illness outbreaks.

Maintenance staff handle a daily work order queue — everything from changing light bulbs and fixing call buttons to HVAC maintenance and plumbing repairs. Life-safety equipment checks (fire extinguishers, exit lighting, generator testing) happen on set schedules. Activities professionals plan and lead group programming — exercise classes, crafts, music sessions, outings — and also provide one-on-one engagement for residents who cannot participate in group settings. Social workers manage care conferences, discharge planning, family mediation, and community resource referrals. Across all these roles, the common thread is that you become a familiar, trusted presence in residents' daily lives.

DFW Area Salary Data

According to the Bureau of Labor Statistics, Home Health and Personal Care Aide positions in the DFW metroplex area earn a median wage of $12.93/hr ($26,894/yr). The typical range is $11.12 – $14.51/hr (25th–75th percentile).

Entry Level (10th) $22,381/yr
DFW Median $26,894/yr
Experienced (90th) $36,005/yr
vs. National Median -24.9%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Dallas-Fort Worth-Arlington, TX Metro Area). Salary data provided by DFW Senior Living Guide.

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