Resident Life Director

Highland Springs by Erickson Senior Living · Richardson, TX Full Time
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Job Description

Location: Highland Springs by Erickson Senior Living Highland Springs, celebrating its 20th anniversary this year, offers a vibrant lifestyle with abundant amenities, convenience services, and access to holistic continuing care to more than 1,600 residents who live in the community. We are hiring a Director of Resident Life, a strategic leader who champions the quality of life for our residents, and provides oversight to several departments focused on residents’ experiences and well-being. The Director will lead Resident Life teams who support the social, psychological, emotional, physical, intellectual, and spiritual needs of our residents. We are looking for a strong leader who can enhance and evolve our programs and services, drive resident interactions and engagement throughout the community, and provide support to residents as they transition to higher levels of care all in support of our mission “to help people live better lives.” What we offer A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law 401k for all team members 18 and over with a company 3% match Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age Growth Opportunities – grow with the company as we open new communities and expand on our existing ones! Compensation: Commensurate with experience starting at $110,000 annually. How you will make an impact Provide programmatic oversight to the following departments and programs within Resident Life: Community Resources, Philanthropy, Fitness, Intermissions, Community TV, Resident Services, Pastoral Care, and Home Support. Serve as primary liaison with resident committees and groups, to support a vibrant resident culture and diversity of experiences. Support the role of Resident Life in the successful integration of person-centered, strengths-based programs and services for all residents. Develop and maintain a consistent and qualitative needs assessment of the population and provide high-quality responses to those needs. Manage the overall operations of the Resident Life department while meeting or exceeding federal, state, and local regulations and appropriate quality and service standards. Oversee the development of resident relations program to meet residents’ needs and ensure resident quality and service. Supervise and support a professional staff of the highest quality in each division of Resident Life. What you will need Healthcare experience preferred Minimum of 5 years management experience with progressively more responsible positions Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description. Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We’re part

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Management roles in senior living carry a unique blend of healthcare oversight and business operations that most job listings barely touch on. Executive Directors and Administrators are typically responsible for state regulatory compliance, staff retention, census management, and family satisfaction — all at the same time. In Texas, Assisted Living Facility administrators must meet HHSC licensing requirements, which often include specific training hours and ongoing continuing education.

What surprises many new administrators is the direct involvement with families during crises — end-of-life transitions, care disputes, and emergency situations all land on your desk. Staff turnover in senior living runs high nationally, so a significant part of the role is recruiting, training, and retaining quality caregivers. Facilities in the DFW market compete heavily for qualified staff, making retention strategy a critical skill for anyone in these positions.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the DFW area.

A typical day starts with a census and staffing review — confirming occupancy, checking for any overnight incidents, and ensuring the day's shifts are fully covered. Morning stand-ups with department heads (nursing, dietary, activities, maintenance) set priorities for the day. You will spend time on the floor interacting with residents and families, which doubles as quality checks and relationship building.

Afternoons often shift to administrative work — reviewing financial reports, handling vendor relationships, preparing for state surveys, and managing marketing efforts to maintain occupancy. Community outreach, hospital discharge planner relationships, and local referral networks are ongoing responsibilities. Most directors describe the role as never having two identical days — the blend of clinical, operational, and interpersonal challenges keeps the work unpredictable but engaging.

DFW Area Salary Data

According to the Bureau of Labor Statistics, Medical/Health Services Manager positions in the DFW metroplex area earn a median wage of $58.48/hr ($121,638/yr). The typical range is $44.34 – $75.25/hr (25th–75th percentile).

Entry Level (10th) $65,520/yr
DFW Median $121,638/yr
Experienced (90th) $204,838/yr
vs. National Median -1.8%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Dallas-Fort Worth-Arlington, TX Metro Area). Salary data provided by DFW Senior Living Guide.

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