Client Success Business Manager

Description The Opportunity Homecare Homebase is searching for a Client Success Business Manager who will perform quarterly business reviews for its home health and hospice clients, thereby highlighting key performance indicators (KPIs) and identifying areas of opportunity. Knowledge is power, and through effective management of our analytics platform, our customers will become more efficient users of the software solution. The Challenge At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Client Success Business Manager, you will play an essential role in identifying opportunities for improvement through careful monitoring of KPIs; you will understand the client’s needs, goals, and strategy and engage resources to translate those business needs into practical applications and solutions to ensure the customer’s return on investment. You will be responsible for: Meeting or exceeding established productivity and quality standards Performing quarterly business reviews with assigned customers Monitoring KPIs and identifying improvement opportunities Understanding the customer’s needs, goals, and strategies and translating those needs into initiatives and solutions Creating documentation for our knowledge base Exemplifying CARES core values to promote a positive work environment and adherence to core values What We're Looking For Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Client Success Business Manager supports this mission by providing excellent service, supporting our clients with their use of our analytics platform, and engaging resources when an opportunity is identified. We are seeking: Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities Quick learners with strong problem solving and creative, analytical thinking abilities Skilled professionals who are well-versed in the home health and hospice industry and in the HCHB product Strong written and verbal communicators who are empathetic to customer needs, have strong presentation skills, and desire to make a difference in the lives of others Team players who are passionate about their work and will actively contribute to a positive, collaborate environment Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience. What You Can Expect from Us At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your caree