Director of Case Management - POOL - Remote in the US

Conifer Health Solutions · Addison, TX Full Time
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Job Description

Description Under the direction of the Vice President of Case Management, the Tenet Director Case Management (Pool) is responsible to oversee hospital case management operations at hospital and/or group level as assigned to fill hospital DCM vacancies. Serves as a member of Case Management leadership team responsible for Level of Care, Length of Stay and Clinical Denial Prevention performance. Leads continuous improvement initiatives and case management revenue cycle and patient throughput best practice strategies in the assigned hospitals to achieve organizational goals through standardized processes. Key focus on leading case management staff to improve patient throughput while achieving cost efficiency and productivity targets in Tenet hospitals. Facilitates the assessment, planning and implementation of best practice standardized processes based on identified opportunities that drive improved patient care and capacity. This leadership position builds strong performance-based relationships, manages through roadblocks and barriers to success, and builds processes and protocols to ensure continued sustainability of initiatives and business processes. This position will partner with the market and hospital administrative leaders to ensure the strategies are executed at the local level. He/She will work directly with Tenet and Conifer leaders to develop market strategies and tactics that are in alignment with company goals. Identifies, develops and implements best practices to achieve organizational goals through effectively leading and managing change in a matrix environment. Oversees the implementation of action plans and monitors progress toward goals leading to address barriers and challenges and adjusting as needed in a supportive, synergistic manner. Collaborates with medical and nursing leadership, resource management, case management/social work, discharge planning and utilization management to develop and implement methods to optimize use of hospital services. Works with hospital and group administrative teams to recruit and onboard excellent candidates for key leadership positions. Manages multi-disciplinary process improvement by utilizing excellent communication and servant leadership skills to challenge status quo and positively influence administrative teams and physicians to change processes to improve performance. May assist with the designing of and providing input needed for implementation and optimization of documentation systems (Cerner, First Net, Careport, Epic, etc.) to standardize workflow and achieve key indicators. Partners with leaders to provide orientation for new team members as needed. Fosters an environment that promotes team member support, partnership, growth and development by assessing the needs of the team and implementing programs to meet those needs. Provides analysis and education regarding regulatory and clinical changes impacting inpatient throughput process and hospital reimbursement. Provides education and tools for educating physicians regarding inpatient throughput process standards. Provides guidance to ensure patient level of care and throughput g

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Management roles in senior living carry a unique blend of healthcare oversight and business operations that most job listings barely touch on. Executive Directors and Administrators are typically responsible for state regulatory compliance, staff retention, census management, and family satisfaction β€” all at the same time. In Texas, Assisted Living Facility administrators must meet HHSC licensing requirements, which often include specific training hours and ongoing continuing education.

What surprises many new administrators is the direct involvement with families during crises β€” end-of-life transitions, care disputes, and emergency situations all land on your desk. Staff turnover in senior living runs high nationally, so a significant part of the role is recruiting, training, and retaining quality caregivers. Facilities in the DFW market compete heavily for qualified staff, making retention strategy a critical skill for anyone in these positions.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the DFW area.

A typical day starts with a census and staffing review β€” confirming occupancy, checking for any overnight incidents, and ensuring the day's shifts are fully covered. Morning stand-ups with department heads (nursing, dietary, activities, maintenance) set priorities for the day. You will spend time on the floor interacting with residents and families, which doubles as quality checks and relationship building.

Afternoons often shift to administrative work β€” reviewing financial reports, handling vendor relationships, preparing for state surveys, and managing marketing efforts to maintain occupancy. Community outreach, hospital discharge planner relationships, and local referral networks are ongoing responsibilities. Most directors describe the role as never having two identical days β€” the blend of clinical, operational, and interpersonal challenges keeps the work unpredictable but engaging.

DFW Area Salary Data

According to the Bureau of Labor Statistics, Medical/Health Services Manager positions in the DFW metroplex area earn a median wage of $58.48/hr ($121,638/yr). The typical range is $44.34 – $75.25/hr (25th–75th percentile).

Entry Level (10th) $65,520/yr
DFW Median $121,638/yr
Experienced (90th) $204,838/yr
vs. National Median -1.8%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Dallas-Fort Worth-Arlington, TX Metro Area). Salary data provided by DFW Senior Living Guide.

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