HOS Patient Care Advocate

Full-time Description Dallas, TX General Position Description: The Patient Care Advocate develops business partnerships by making effective sales contacts, calls, and presentations. Responsibilities include the growth and promotion of hospice programs and services while maintaining the standards of practice consistent with quality end-of-life care. Serves as the agency staff representative with physicians, facilities, discharge planners, and community agencies. Responsible for the overall development and referral growth of the assigned territory. Role Expectations: Responsible for the overall development and referral growth of assigned territory, including facilities, physicians, care-at-home providers, and community agencies Fosters good working relations with physicians, third-party payors, and community agencies. Develops, implements, and evaluates quarterly and annual territory plans to achieve growth goals and to implement agreed upon strategies and actions. Develops business relationships with providers by making effective sales calls and presentations to targeted referral sources. Maintains professional and clinical knowledge of provider services. Acts as liaison between referral partners and agencies to communicate information about new products, programs, and service delivery. Meets with patients and families to discuss home care services, individual needs/concerns, and manage expectations, as needed. Takes the initiative in building relationships within the Intake department and with the appropriate patient care resources staff to assure the establishment of effective communication with referral sources and internal stakeholders. Updates and maintains customer and competitor profiles, logs daily call activity, and documents plans for follow-up activities with referral sources. Serves as agency staff liaison with physicians, facility nurses, social workers, discharge planners, and community agencies; works with various community agencies to facilitate the delivery of appropriate services for potential patients. As requested by leadeship, participates in marketing efforts for the purpose of educating the healthcare community about hospice programs, including physician calls, lunch and learns, health fairs, speaker’s bureau, and CEU programs for healthcare providers. Prepares monthly tracking reports on referral sources and keeps agency informed of key marketplace changes relating to providers and competitors. Understands that teamwork is a crucial part of our business, and is able to work well with colleagues, no matter the circumstances. Using individual skills cooperates with others, and accepts and provides constructive feedback despite any personal conflicts between individuals involved. Utilizes current Agency and department-specific software to complete assignments. Promotes timely, high-quality care to patients and caregivers with life-limiting illnesses. Demonstrates an in-depth knowledge of and ensures compliance with all local, state, and federal laws relating to the operations of the Agency. Provides counsel to the Agency regarding the needs of the community and program deve