Insurance Coordinator

Community Healthcare of Texas · Westover Hills, TX Full Time

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Job Description

Community Healthcare of Texas has provided hospice and palliative care services since 1996. Our mission is to provide compassionate care for individuals living with serious illnesses while supporting their loved ones who care for them. Co mmunity Healthcare of Texas is currently recruiting for an Insurance Coordinator. POSITION SUMMARY The Insurance Coordinator supports the intake team by performing insurance eligibility and verification checks in addition to support the billing department. ESSENTIAL FUNCTIONS Perform insurance coverage verification and eligibility, confirming billing details to facilitate seamless patient admission and financial process for all payor sources – Commercial, Medicaid, Medicare, and VA at time of referral Collaborate with the clinical team to ensure proper initial payor authorizations are obtained for commercial insurance patients Work with the clinical team to identify needed updates on patient payor sources or termed insurance in a timely/ongoing manner. Collaborate with Director of Finance and billing department to ensure proper billing. Regularly check that appropriate insurance contracts are in place for patients; identify and communicate to appropriate staff when a new insurance contract is needed. Provide monthly charity report to Senior Director identifying new/pending charity cases. Complete daily and weekly admission reports regarding insurance and missing documentation Assist in intake functions as needed and assigned to ensure proper billing Answer phones, route calls, take messages and answer questions as appropriate, data entry of referrals as needed. Perform miscellaneous job-related duties as assigned POSITION QUALIFICATIONS High School diploma or GED required; some college preferred 1 year experience in a clerical setting Experience with insurance verification, and eligibility required Typing and PC skills required Experience in a healthcare setting strongly preferred BENEFITS Competitive Pay Generous Paid Time Off Programs Company-provided Life Insurance, Short- and Long-Term Disability Medical, Dental, Vision Flexible Spending Account and Health Savings Account Employee Assistance Program Retirement Savings Plan Mileage reimbursement for work-related travel Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Monday-Friday / 8:00am-5:00pm

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Management roles in senior living carry a unique blend of healthcare oversight and business operations that most job listings barely touch on. Executive Directors and Administrators are typically responsible for state regulatory compliance, staff retention, census management, and family satisfaction — all at the same time. In Texas, Assisted Living Facility administrators must meet HHSC licensing requirements, which often include specific training hours and ongoing continuing education.

What surprises many new administrators is the direct involvement with families during crises — end-of-life transitions, care disputes, and emergency situations all land on your desk. Staff turnover in senior living runs high nationally, so a significant part of the role is recruiting, training, and retaining quality caregivers. Facilities in the DFW market compete heavily for qualified staff, making retention strategy a critical skill for anyone in these positions.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the DFW area.

A typical day starts with a census and staffing review — confirming occupancy, checking for any overnight incidents, and ensuring the day's shifts are fully covered. Morning stand-ups with department heads (nursing, dietary, activities, maintenance) set priorities for the day. You will spend time on the floor interacting with residents and families, which doubles as quality checks and relationship building.

Afternoons often shift to administrative work — reviewing financial reports, handling vendor relationships, preparing for state surveys, and managing marketing efforts to maintain occupancy. Community outreach, hospital discharge planner relationships, and local referral networks are ongoing responsibilities. Most directors describe the role as never having two identical days — the blend of clinical, operational, and interpersonal challenges keeps the work unpredictable but engaging.

DFW Area Salary Data

According to the Bureau of Labor Statistics, Medical/Health Services Manager positions in the DFW metroplex area earn a median wage of $58.48/hr ($121,638/yr). The typical range is $44.34 – $75.25/hr (25th–75th percentile).

Entry Level (10th) $65,520/yr

DFW Median $121,638/yr

Experienced (90th) $204,838/yr

vs. National Median -1.8%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Dallas-Fort Worth-Arlington, TX Metro Area). Salary data provided by DFW Senior Living Guide.