Lead Receptionist

Brookdale Senior Living · Rockwall, TX Full Time
Apply Now →

Job Description

Description Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Schedule: Wednesday through Sunday 9:00 am - 5:00 pm. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Paid Holidays Paid Time Off Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Responsibilities  Responsible for leading the reception area and serving the needs of residents, visitors, and staff by offering information and assistance in a friendly, efficient, and courteous manner. Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. May sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. High school diploma or general education degree (GED) required; and minimum of one to two years related experience and/or training; or equivalent combination of education and experience. Brookdale is an equal opportunity employer and a drug-free workplace.

This is a preview of the job listing. The full posting includes complete compensation details, benefits package, qualification requirements, and application instructions.

View Full Job Details & Apply →
Don’t have a resume yet?

Build a free, ATS-optimized resume in 30 seconds — tailored for this Admin role. No account required. What is an ATS-optimized resume?

Build My Resume →

What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Administrative roles in senior living facilities require a level of emotional intelligence that typical office positions do not. You will interact daily with families navigating one of the most stressful decisions of their lives — placing a loved one in care. Front desk and receptionist roles are often the first point of contact for prospective families, making you part of the sales and admissions process whether or not that is in your job title.

Billing and business office positions in this industry involve navigating Medicaid, Medicare, long-term care insurance, and private pay — each with different documentation requirements and reimbursement timelines. HR-focused roles face the added challenge of high-turnover environments where recruiting and onboarding is nearly continuous. Most facilities prefer candidates comfortable with electronic health record systems and senior-living-specific software, though training is typically provided.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the DFW area.

A typical day at the front desk involves answering phones, greeting visitors, coordinating tours for prospective families, managing incoming mail and deliveries, and supporting the administrator with scheduling and correspondence. You are the hub of communication — families call to check on their loved ones, vendors arrive for deliveries, and staff stop by with questions throughout the day.

In billing roles, the day revolves around claims processing, payment posting, aging reports, and following up on outstanding balances across multiple payer sources. Month-end close and state reporting deadlines create predictable busy periods. HR roles focus on maintaining staffing levels — posting jobs, screening applicants, running background checks (required by Texas HHSC for all direct-care staff), and managing credentialing files. The pace is steady rather than frantic, and most admin staff work standard daytime hours with weekends off.

DFW Area Salary Data

According to the Bureau of Labor Statistics, Medical/Health Services Manager positions in the DFW metroplex area earn a median wage of $58.48/hr ($121,638/yr). The typical range is $44.34 – $75.25/hr (25th–75th percentile).

Entry Level (10th) $65,520/yr
DFW Median $121,638/yr
Experienced (90th) $204,838/yr
vs. National Median -1.8%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Dallas-Fort Worth-Arlington, TX Metro Area). Salary data provided by DFW Senior Living Guide.

Similar Positions

Not the right fit? Answer 3 quick questions and we’ll rank open positions by how well they match your role, area, and pay range.
Find Your Best Match →

AI Job Assistant

Get instant answers about this role, salary expectations, certifications, or this employer's background.

← Browse All Jobs